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Warranty Policy

Autel & OBDPRICE CA 1-Year Warranty

Thank you for choosing OBDPRICE CA as your trusted supplier. We believe in the quality and reliability of our products and want to ensure your satisfaction. This Warranty Policy outlines the terms and conditions of warranty coverage provided by OBDPRICE CA for the products purchased from us.

1. Warranty Coverage:

  • All products purchased from OBDPRICE CA are covered by a one-year warranty provided by the manufacturer (Autel) and supported by OBDPRICE CA.
  • The warranty covers defects in materials or workmanship under normal use.

2. Warranty Claims:

  • In the event that a product develops a defect covered by the warranty, please contact our customer support team within the specified warranty period.
  • We may require proof of purchase, such as an order number or invoice, to verify eligibility for warranty claims.
  • Our customer support team will guide you through the warranty claim process, including necessary troubleshooting steps or documentation.
  • Important Note on Warranty Service：Warranty and technical support services are processed through OBDPRICE CA store, not through a local retail center in Canada. All warranty claims, repairs, and replacements will be handled by our central support team and coordinated with the manufacturer (Autel).

3. Warranty Exclusions:

  • The warranty does not cover damage caused by misuse, negligence, accidents, improper installation, unauthorized repairs or modifications, or other circumstances beyond normal and intended use.
  • Consumable items, such as batteries, cables, and software, are typically not covered under warranty unless explicitly stated by the manufacturer.
  • OBDPRICE CA reserves the right to reject warranty claims if the product has been tampered with or if the warranty seal has been broken.

4. Resolution Options:

If a warranty claim is approved, we will offer one or more of the following resolution options:

  • Repair: We will repair the defective product free of charge.
  • Replacement: We will provide a replacement product with similar functionality and specifications.
  • Refund: We will issue a refund for the purchase price of the defective product.

The resolution option will be determined at our discretion based on the nature of the defect and product availability.

5. Shipping:

  • Within 30 days of delivery: For confirmed quality issues or defects, please refer to our Return Policy. We will cover the return shipping costs.
  • After 30 days and within the 1-year warranty period: Return shipping costs for warranty claims are the responsibility of the customer. We recommend using a reliable shipping method with tracking and insurance.
  • Note: If we provide a prepaid return shipping label, we assume responsibility for transit-related issues. If you arrange your own shipping, we are not responsible for loss or damage during transit.

6. Limitation of Liability:

  • OBDPRICE CA's liability under this warranty is limited to the repair, replacement, or refund of the defective product.
  • In no event shall OBDPRICE CA be liable for indirect, incidental, special, or consequential damages arising out of or in connection with the warranty or use of the product.

For further details or inquiries regarding warranty coverage, please contact our customer support team.

Contact info：

Email: sales@obdprice.com

International Support Hotline (WhatsApp)：+86 13420181561

Company: UUC Technology Co., Limited

Address: FLAT 2401-16 WING SHING INDUSTRIAL BUILDING 26 NG FONG STREET SAN PO KONG KL